Compliance
Here at AUF compliance is integral to everything that we do and we pride ourselves on assisting all our dealer partners maintain a compliant sales process.
Through close working partnerships, we offer a unique consultative approach to help ensure sales and asset preparation processes are appropriate and in line with legislation and industry best practice.
Our aim is to keep you one-step ahead in the ever-changing consumer finance landscape and through open and honest conversations, advise you on how to best safeguard against potential pitfalls. We are able to assist you on a number of compliance issues, including, but by no means limited to:
• Financial Conduct Authority (FCA)
• Information Commissioners Office (ICO)
• General Data Protection Regulation (GDPR)
• Data Security
• The Consumer Rights Act (CRA) 2015
• Complaints Process & Best Practice
From our initial on-boarding process, we work with you to help ensure your sales process has the principle of Treating Customers Fairly central to it and with that, we create transparent and honest business partnerships. From Initial Disclosure Documentation through to aftersales and complaints procedures, we want to help our dealer partners ensure that the customer journey from start to finish is robustly compliant.