Legislation: What does the Act mean for car dealers?

The Consumer Rights Act 2015 raises a number of issues for the dealer and the ­finance retailer.

“The right to reject goods or right to a refund are key concerns. For example, a customer request to an agreement to repair may apply to ONE fault or MORE than one fault; however, the supplying dealer only has ONE shot at the repair process.

Consequently, if one component of a vehicle is repaired or replaced but then later fails again, or if a second unrelated component fails then an “escalated” right to price reduction or final right to reject are automatically triggered.” It is imperative that the dealer can prove that the vehicle did not have the fault at the time of purchase, and in doing so would not then be liable under the Act.

The Legislation is good news for car buyers and car dealers should be embracing this newfound consumer confi­dence and looking at ways to engage with consumers who enter the buying cycle because of it!

Talk to the team at Auto Union about helping to improve your confidence in your own sales and pre-delivery processes,
ensuring that you have adequate protection in place for your business and are able to embrace the opportunities that the Act brings.


Auto Union Finance Limited and associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. We are a credit broker not a lender.Our FCA number is 669609. Finance subject to status. Terms and Conditions apply. A guarantee may be required. Over 18’s only. PLEASE ENSURE YOU CAN AFFORD THE REPAYMENTS FOR THE DURATION OF A LOAN BEFORE ENTERING INTO A CREDIT AGREEMENT. We can introduce you to a group of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer a range of finance products from these providers, which may be suitable for you and we will explain the key features of these products to you (or your supplying dealer will). We receive payment from the credit provider for introducing you to them and we may pay a commission to the introducing dealer. The amount both parties receive could vary by credit provider and which may be a higher amount in relation to certain products compared with other products available. The payment received may also be higher dependent on the interest rate you are charged; this can also be affected by the term and product you receive. Typically commission received is a fixed fee or a percentage of the amount you borrow. We will not charge you any fee for our services. An introduction to us does not amount to independent financial advice. Information correct at time of publishing.